Website terms and conditions
Information on this website is only intended as general summary information that is made available to the public and does not constitute advice. It is not intended to provide specific medical advice or to take the place of either the written law or regulations.
The information on this website is designed to help users better understand the plastic surgery options available to them. Individuals are urged to consult with qualified health care providers for diagnosis and treatment and for answers to personal health care questions.
The information on this site is current at the date of publication but may be subject to change. Whilst Mr Peter Callan has made every effort to ensure that the information is free from error, Mr Peter Callan does not guarantee that the information or images are current, complete or correct and shall therefore not be liable. Mr Peter Callan shall not be liable for errors, omissions in, delays or interruptions to or cessation of access to this website, through negligence or for any other reason whatsoever. Mr Peter Callan does not guarantee that this website or third party websites will be free from viruses and shall not be liable in any way for any loss or damage howsoever caused by any virus.
References to any other sites are provided as an information service only and should not necessarily be construed as an endorsement. Conversely, omissions should not be construed as non-endorsement.
Although every care is taken to provide links to suitable material from this site, the nature of the Internet prevents Mr Peter Callan from guaranteeing the quality, suitability, completeness or accuracy of any of the material that this site may be linked to. Consequently, Mr Peter Callan shall not be liable for the content of that material including any unsuitable or inaccurate material that may be encountered.
Also, Mr Peter Callan shall not be liable for the accuracy or legitimacy of information found elsewhere on the Internet and there is no guarantee that any of the sites listed will be available at any particular time. Subject to any terms implied by law and which cannot be excluded, Mr Peter Callan shall not be liable for any loss, damage, cost or expense (whether direct or indirect) incurred by you as a result of any error, omission or misrepresentation in any information in this site.
Mr Peter Callan does not guarantee any services which might be announced nor provide any authorisation, direct or indirect, relating to use of information or links.
intellectual property rights
Except for the copyright in these terms and conditions of use, Mr Peter Callan asserts copyright and all other intellectual property rights in this website, unless otherwise stated. Except where indicated to the contrary, all trade marks which appear on this website are the property of Mr Peter Callan and are indicated by the appropriate symbol.
Mr Peter Callan also reserves copyright and all other intellectual property rights in all his documents and images appearing on or linked to this website. Users of this website may download a single copy of these documents and images for their personal use only.
Except where allowed in this notice or permitted under the Copyright Act 1968 (Cth) or other applicable laws, no information appearing on or linked to by this website in which Mr Peter Callan has reserved copyright shall be reproduced in any form, adapted or transmitted in any form by any process, including electronic form, without Mr Peter Callan's express permission.
withdrawal and suspension of service
Mr Peter Callan may withdraw completely, or suspend for a period of time, this website, or access to it for any reason including without limitation:
- if there is an interruption, fault, virus, unauthorised access, denial of service or other malicious attack on any part of our computer or telecommunications system;
- if you use this website for an inappropriate purpose, including the storage or transmission of inappropriate or offensive material.
limitation of liability
Mr Peter Callan's liability in connection with the supply of services to you is, to the maximum extent permitted by law, limited to supplying of the services again, or the payment of the cost of having the services supplied again.
IntroductionWe are committed to protecting the privacy of patient information and to handling your personal information in a responsible manner in accordance with the Privacy Act 1988 (Cth), the Privacy Amendment (Enhancing Privacy Protection) Act 2012, the Australian Privacy Principles and relevant State and Territory privacy legislation (referred to as privacy legislation).
CollectionWe collect information that is necessary and relevant to provide you with medical care and treatment, and manage our medical practice. This information may include your name, address, date of birth, gender, health information, family history, credit card and direct debit details and contact details. This information may be stored on our computer medical records system and/or in hand written medical records.
Wherever practicable we will only collect information from you personally. However, we may also need to collect information from other sources such as treating specialists, radiologists, pathologists, hospitals and other health care providers.
We collect information in various ways, such as over the phone or in writing, in person in our practice or over the internet if you transact with us online. This information may be collected by medical and non-medical staff.
In emergency situations we may also need to collect information from your relatives or friends.
We may be required by law to retain medical records for certain periods of time depending on your age at the time we provide services.
Use and DisclosureWe will treat your personal information as strictly private and confidential. We will only use or disclose it for purposes directly related to your care and treatment, or in ways that you would reasonably expect that we may use it for your ongoing care and treatment. For example, the disclosure of blood test results to your specialist or requests for x-rays.
There are circumstances where we may be permitted or required by law to disclose your personal information to third parties. For example, to Medicare, Police, insurers, solicitors, government regulatory bodies, tribunals, courts of law, hospitals, or debt collection agents. We may also from time to time provide statistical data to third parties for research purposes.
We may disclose information about you to outside contractors to carry out activities on our behalf, such as an IT service provider, solicitor or debt collection agent. We impose security and confidentiality requirements on how they handle your personal information. Outside contractors are required not to use information about you for any purpose except for those activities we have asked them to perform.
Data Quality and SecurityWe will take reasonable steps to ensure that your personal information is accurate, compete, up to date and relevant. For this purpose our staff may ask you to confirm that your contact details are correct when you attend a consultation. We request that you let us know if any of the information we hold about you is incorrect or out of date.
Personal information that we hold is protected by:
-securing our premises;
-placing passwords and varying access levels on databases to limit access and protect electronic information from unauthorised interference, access, modification and disclosure; and
-providing locked cabinets and rooms for the storage of physical records.
CorrectionsIf you believe that the information we have about you is not accurate, complete or up-to-date, we ask that you contact us in writing (see details below).
AccessYou are entitled to request access to your medical records. We request that you put your request in writing and we will respond to it within a reasonable time.
There may be a fee for the administrative costs of retrieving and providing you with copies of your medical records.
We may deny access to your medical records in certain circumstances permitted by law, for example, if disclosure may cause a serious threat to your health or safety. We will always tell you why access is denied and the options you have to respond to our decision.
ComplaintsIf you have a complaint about the privacy of your personal information, we request that you contact us in writing. Upon receipt of a complaint we will consider the details and attempt to resolve it in accordance with our complaints handling procedures.
If you are dissatisfied with our handling of a complaint or the outcome you may make an application to the Australian Information Commissioner or the Victorian Privacy Commissioner.
Overseas Transfer of DataWe will not transfer your personal information to an overseas recipient unless we have your consent or we are required to do so by law.
ContactPlease direct any queries, complaints, requests for access to medical records to:
Peter Callan Plastic Surgeon
83 Myers Street Geelong
If you would like to find out more about Mr Peter Callan's management of personal information or Mr Peter Callan's approach to privacy, please contact:
Telephone: +61 3 5222 2440
acceptance and changes to Terms and Conditions of Use
You acknowledge and accept that your use of this website indicates your acceptance of these terms and conditions of use, the intellectual property rights notice and the privacy statement.
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